Always track metrics

"What gets measured, gets managed." - Peter Drucker

We want to achieve better estimates for tasks so we know how to make our processes effective and more efficient. It enables us to know: which virtual assistants are the best for the task, how to better model complex task workflows, and keeps us motivated to constantly improve.

We should be able to give reasonable estimates for a specific type of task, to help people understand if a task is worth outsourcing. If a client wants video transcription, we would need to track how long our best assistant would take to transcribe a video. Let's say the best assistant transcribes at 100 words per minute. That means that they would be able to transcribe an hour-long video with about 6000 words. We can later compare this cost with usage of AI transcription tools and see if it's better to transcribe from scratch, or edit an AI document to get 100% accuracy. We can then attempt to maximize efficiency (how fast the task is done) and effectiveness (accuracy of the transcription) of the task.

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